Lowongan Kerja PT. Amtrust Mobile Solutions Indonesia - Retention Manager November 2018
LOOKERMAN - Lowongan Kerja PT. Amtrust Mobile Solutions Indonesia - Retention Manager November 2018 - Lowongan kerja terbaru dan terlengkap seluruh Indonesia semua posisi, semua Lulusan dan semua Jurusan. Pada Bulan November 2018 PT. Amtrust Mobile Solutions Indonesia membuka lowongan kerja untuk posisi Retention Manager. Jika anda tertarik silahkan klik tombol "Lamar Sekarang" pada bagian bawah informasi ini.
Posisi:
Retention Manager
Perusahaan:
PT. Amtrust Mobile Solutions Indonesia
Alamat Perusahaan:
Indonesia - Jakarta Raya - Jakarta Pusat
Lokasi Kerja:
The H Tower, Jalan HR Rasuna Said Kav. 20, Floor 12A - Unit E, South Jakarta, DKI Jakarta, Indonesia
Pengalaman Kerja:
Min 5 tahun (Manajer/Asisten Manajer)
Lamar Sekarang
Hari/Tanggal Terbit: Senin 26 November 2018
Info Penting!
Posisi:
Retention Manager
Perusahaan:
PT. Amtrust Mobile Solutions Indonesia
Alamat Perusahaan:
Indonesia - Jakarta Raya - Jakarta Pusat
Lokasi Kerja:
The H Tower, Jalan HR Rasuna Said Kav. 20, Floor 12A - Unit E, South Jakarta, DKI Jakarta, Indonesia
Pengalaman Kerja:
Min 5 tahun (Manajer/Asisten Manajer)
Deskripsi Pekerjaan
AmTrust Mobile Solutions (Indonesia) is looking for a highly motivated retention Manager who possesses
The incumbent is responsible for end-to-end customers’ retention strategic and initiatives as well as operational plans and its smooth execution. Align the Retention strategy with Marketing strategy and Amtrust Business Plans. Ensure effective utilization of the given budgets and make optimize utilization.
Additionally, the incumbent should work to Manage and develop the programs set for loyalty for existing customers & and ensure the availability of retention scheme toward existing customers.
The successful retention Manager will work with various internal teams, business partners and the Regional retention group.
Responsibilities:
- Manage customers’ Retention activities
- Recommend strategies for customer base to maximum revenue potential, retain customers & increase customer lifetime value.
- Conceptualizing customer management & retention strategies based on extensive analysis of Customer Data .
- Deployment of necessary tools & analytics to efficiently execute the retention strategy.
- Responsible for overall end to end retention & campaign management
- Develop & maintain dashboards for reporting to management on base performance, campaigns & retention initiatives for decision making
- Work closely with external stakeholders, global consultants to identify customer experience initiatives and retention opportunities.
- Has the know-how of exploring new opportunities , developing and communicating new retention offers.
- Conduct Data deep dive analysis to come up with implementable retention program
- Plan ,execute , Track and analyze the effectiveness of all retention programs and make adjustments based on key findings.
- Identify local market customer base trends and shape AmTrust Mobile Solutions
- Allocate marketing budget, set performance targets, monitor campaign spends, and measure ROI across channels
- Measure and report on ROI of activities/campaigns. Provide accurate and timely weekly and monthly reports of program and campaign results, including recommendations and action items to improve response and conversion rates.
Requirements :
- Bachelor's degree required. Master's level degree preferred.
- 5+ years of relevant experience in customers’ retention & Customers value management is a plus
- Sharp analytical skills and ability to use data to drive campaign optimizations
- Well-versed with analytics platforms
- Fluent in written and verbal English and local language/s
About AmTrust Mobile Solutions:
AmTrust Mobile Solutions by AmTrust International is a value-added solution specialist providing warranty, refurbishment and replacement services for various devices. We gained international recognition for our innovative and technology-driven provider of protection products. Our expertise reinforced our ability to create tailored protection and warranty plans for various type of businesses to support a positive relationship with their customers. Our clientele extends from online, offline retailers and telecommunications service providers. Today, we are part of the AmTrust Financial Services Inc, a multinational property and casualty insurer operating in over 123 offices serving 70 countries around the world. Our expansion across Asia’s prime markets includes India, Indonesia, Malaysia and the Philippines.
| Industri: Call Center/IT-Enabled Services/BPO | Website: http://www.tecprotec.co.id/ |
| Nomor Telepon: 62-21-80631401 | Ukuran Perusahaan: 51 - 200 pekerja |
| Waktu Bekerja: Waktu regular, Senin - Jumat | Gaya Berpakaian: Bisnis (contoh: Kemeja) |
| Bahasa Yang Digunakan: English & Bahasa Indonesia | Tunjangan: Kesehatan, Tunjangan Lainnya |
Informasi Perusahaan
AmTrust Mobile Solutions by AmTrust International is a one-stop solution that provides after-sales solutions to help customers stay connected to their devices with peace of mind. From device protection and repair work to trade-in services and technical support, we provide a range of services under a single roof. Our brand is built on passion, innovation and continued dedication, aimed towards building brand loyalty and seamless claims at the lowest cost possible.
AmTrust International is part of the AmTrust Financial Services Inc (AFSI), a multinational property and casualty insurer specializing in coverage for small businesses. AFSI offers workers' compensation insurance, extended warranty coverage, specialty middle-market property, casualty insurance and a host of related products and services. With extensive underwriting experience and a prestigious "A" (Excellent) Financial Size XIV rating from A. M. Best, AFSI has built international recognition for our innovative, technology-driven insurance company. Our commitment to excellence is the common thread connecting each of our businesses.
Mengapa Bergabung Dengan Kami?
AmTrust Mobile Solutions merupakan perusahaan berkembang dan merupakan pelopor dalam bidang perlindungan ponsel di Indonesia, TecProtec menawarkan jenjang dan prospek karir yang sangat terbuka untuk para karyawan. Tecprotec berkembang dengan 3 karyawan sampai dengan 70 karyawan dalam kurun waktu 3 tahun
Hari/Tanggal Terbit: Senin 26 November 2018
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