Lowongan Kerja PT Moka Teknologi Indonesia - Lead Scheduler November 2018
Posisi:
Lead Scheduler
Perusahaan:
PT Moka Teknologi Indonesia
Alamat Perusahaan:
Indonesia - Jakarta Raya
Lokasi Kerja:
Jalan Meruya Ilir No.88, Ruko Bisnis Park Blok D2 No.3, North Meruya, Special Capital Region of Jakarta, Indonesia
Pengalaman Kerja:
Min 1 tahun (Supervisor/Koordinator)
Deskripsi Pekerjaan
Job Description
Summary:
Our regional ops team is in need of an organized and dedicated Technical Support - Scheduler to join our scheduler. We see up to 300 schedule for visit per week and growing rapidly. We’re hoping to increase our efficiency by a considerable margin while still providing excellent service for our customers. Most of our customer are businesses, who require flexible scheduling and excellent follow-through. If you enjoy fast-paced work and you take a meticulous approach to your tasks, we’re interested in hearing from you. This position involves communicating with merchant and technical support over the phone.
Our regional ops team is in need of an organized and dedicated Technical Support - Scheduler to join our scheduler. We see up to 300 schedule for visit per week and growing rapidly. We’re hoping to increase our efficiency by a considerable margin while still providing excellent service for our customers. Most of our customer are businesses, who require flexible scheduling and excellent follow-through. If you enjoy fast-paced work and you take a meticulous approach to your tasks, we’re interested in hearing from you. This position involves communicating with merchant and technical support over the phone.
You will:
- Manages to understand Standard Operating Procedure that has been setup
- Excellent communication skill.
- Communicates goals, motivate team member and assesses performance of the team members.
- Act as a bridge from team member to operations lead to maintain consistent constructive feedback.
- Create and improve current SOP related to scheduler activity as well as setup and onboarding.
- Be responsible to reduce / keep the number of ticket backlog as low as possible.
- Be the forefront of scheduling team & scheduler activity to other team within MokaPOS
- Understand product flow and features inside and out.
- Communicate customer experience and feedback to product and business development team.
Minimum Qualifications
You have:
- Degree in Information Technology or relevant fields
- Experience in handling corporate client
- Work experience in support functions
- Ability to learn new technologies, hardware or tools quickly
- Excellent oral and written communication skills
| Industri: Konsultasi (IT, Ilmu Pengetahuan, Teknis & Teknikal) | Website: http://mokapos.com/ |
| Facebook: https://www.facebook.com/www.facebook.com | Nomor Telepon: 021-30061547 |
| Ukuran Perusahaan: 51 - 200 pekerja | Waktu Bekerja: Waktu regular, Senin - Jumat |
| Gaya Berpakaian: Bisnis (contoh: Kemeja) | Bahasa Yang Digunakan: Bahasa Indonesia |
| Tunjangan: Kesehatan |
Informasi Perusahaan
At Moka, we believe that selling should be easy. However, the reality is that most business owners spend hours every day compiling sales reports, checking their inventory, and going through paperworks. Moka takes away the pain of running a business so you can focus on what's really important: serving your customers and growing your business
We do this by providing businesses with powerful tools that are easy to use. At the store-front, Moka provides a point-of-sale application that you can download on your mobile devices and an integrated card reader so you can give your customers an option to pay with debit/credit cards. On the back-end, Moka creates sales reports across multiple outlets, tracks inventory, receivers feedback from your customers, and provides analytics so you know things like what item are selling best, what items are running out, when are your busiest hours, and more. the best thing is that you can access all this data anytime and anywhere. so you always have your business at your fingertips.
Mengapa Bergabung Dengan Kami?
We want to make POS accessible to everyone, and empower local businesses to grow. If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us. At Moka, we believe in values, not rules. We believe that it’s not about the suits or the time check-ins, but it’s about delivering on our promises. We believe that honesty when interacting with others leads to strong relationships built on trust and faith. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem.